Most participants felt confident that they would be able to install their equipment based on the instructions in the prototype.
The time estimates were received positively by participants.
The what's in the box feature was helpful, but several participants still expected more detail.
As a result, labels were added in the next iteration of the design.
There was confusion regarding the names "Video Media Server" and "Media Client".
In the next iteration, we re-labeled these to "Set-top boxes".
In the app, set up instructions for both the Video Media Server and Media Client were combined as one step, but are separate in the paper instructions that come in the box.
We split these tasks into two to make sure there was consistency across both sets of instructions.
At least two participants placed the network extender next to the router.
To avoid confusion and to make sure the users get the most out of their network extenders, we added additional information about where to place their network extender.