Interaction Designer @ Verizon Fios (Jun 2017 - now)
Conceive solutions for the Fios ecosystem. Design scalable interfaces for existing challenges that encourage self-serve and reduce call-in-rate. Identify customer pain points through internal and external research. User test and collect quantitative and qualitative data. Iterate on designs to make sure it balances both business and user goals.
UX Designer @ Verizon Wireless (Mar 2015 - Jun 2017)
Designed wearable and smart home services to generate new growth and revenue opportunities. Visit stores to document customer and rep feedback. Track data to better understand device improvements needed to reduce churn and costs.
Marketing Consultant @ Verizon Wireless (June 2013 - Mar 2015)
Led acquisition campaigns and go-to-market strategy which drove $16 million in revenue.
Retail Leadership and Development Program @ Verizon Wireless (July 2010 - Jun 2013)
Held many customer facing roles that helped me understand Verizon's core business. Generated growth opportunities, reduced churn and streamlined efficiencies. Mentored a team of 16.
Marist College (2006-2010)
Bachelor of Science in Business Administration
General Assembly (2015-2016)
User Experience Design
Front-end Web Development
Configuring a user interface layout of a user device via a configuration device